All Training Opportunities

Currently Available

Ready For Action: Develop and Package your Tourism Product

Use creative thinking to transform and revitalize your approach to visitor experience design, creating long lasting impressions. This course will help you gain an understanding of true costs of developing and delivering a new tourism experience before setting the selling price. Additionally, this course teaches you how to package your product to enhance visitor experiences and drive business growth.

- Online, self-paced
- Plus a 1:1 confidential coaching session with an industry expert from Tourism Cafe

Once your eligibility is confirmed, you will receive a PROMO code to Register
Apply Here Learn More

New Product to Market: Develop your Visitor Experience

Become equipped with tools to transform you approach to visitor experience design, creating experiences that leave a lasting impression and drive business success. This training helps to ensure visitor experiences are finely tuned for maximum impact and provides an understanding of true costs of developing and delivering a new tourism experience before setting the selling price.

- Online, self-paced
-Plus a 1:1 confidential coaching session with an industry expert from Tourism Cafe

Once your eligibility is confirmed, you will receive a PROMO code to register
Apply Here Learn More

Successful Tourism Operations: Build a Sustainable Tourism Business

Strengthen your understanding of the foundations of sustainable, regenerative tourism and why it's important. Through this program, you will become equipped with best practices and skills to enhance your business policies. These sustainability policies are critical to every business as they matter to guests and foster a resilient tourism industry.

- Online, self-paced
- Plus a 1:1 confidential coaching session with an industry expert from Tourism Cafe

Once your eligibility is confirmed you will receive a PROMO code to register
Apply Here Learn More

Tourism Digital Marketing Essentials

Elevate your tourism marketing career. Optimize your digital strategy with this self-paced online course and earn two certificates.

- Self-paced, on demand course.
Register Today Learn More

Sustainable Tourism Course

Learn from experts from around the world to develop, attract, and grow sustainable travel for your community, business and destination.

- Self-paced, on demand course.
Register Today Learn More

Introduction to Tourism and Cultural Tourism

10-day mirco-credential course with UNBC, providing a broad overview of the tourism industry in the province. Participants will gain practical skills and knowledge about how BC’s tourism industry is organized and an overview of the major sectors. It is a great option for anyone new/interested in tourism as a career.

- virtual classroom, full-time February 17-28, 2025
- deadline to register: February 6, 2025
Apply Here Learn More

Grant and Proposal Writing

2-day virtual workshop with the University of Northern British Columbia. Attend this highly interactive 12-hour workshop and learn the steps needed to write a successful grant or contract proposal.

- January 16-17
Apply Here Learn More

Webinar Series: Human Resources for Tourism

Begin 2025 with a collaborative six-part HR series designed for Indigenous tourism industry employers and leaders. Join industry experts to explore actionable strategies that support a healthy, thriving workplace.

January 22 - Human Resources Fundamentals
January 29 - Recruitment and Hiring Pathways
February 5 - Building Workplace Culture Through Our Values
February 12 - Our People: Engagement and Coaching
February 19 - Innovative HR: Harnessing Technology For Your Business
February 26 - Building Retention Through a Holistic Approach to Health, Safety & Wellness
Apply Here Learn More

BCHA Fast Track Series: Food & Beverage Operational Optimization

This six-part series is designed to enhance your F&B operations with industry insights and practical strategies. This program covers topics such as understanding & impacting F&B financials, servicing your guests, engaging your people and managing food efficiency and reducing waste.

Jan 22 – Servicing Your Guests
Jan 29 – Understanding F&B Reports
Feb 5 – F&B Profitability
Feb 12 – Communicating to Connect
Feb 19 – Managing Guest Feedback
Feb 26 – Building High Performance Teams
+ BONUS: March 4 - Food Efficiency & Reducing Waste
Apply Here Learn More

By Request

The Value of Indigenous Tourism

This in-house ITBC training provides insights into sustainable and authentic Indigenous tourism in BC, its cultural impact and its economic value to First Nations.
By Request

Indigenous Ambassador

This in-house ITBC workshop is about the value of being an Indigenous ambassador, how to amplify your own Indigenous culture and how to introduce visitors to First Nations.
By Request

Cultural Safety Training

This training program is available to support your organization and teams. After a journey through Canada's history of colonization and oppression, and teachings of Indigenous ways of being, participants will each develop actionable items to ensure they can provide trauma-informed and culturally safe services to and for Indigenous people.
By Request

Gathering Our Medicine

The Gathering Our Medicine program facilitates collective healing for Indigenous communities. This program includes eight weeks of in-person and online sessions, providing a cross-cultural framework to empower communities to recognize their place-based ways of knowing and being as the best medicine. Audience: First Nations communities.
By Request

Sustainable Tourism Workshop

Join our interactive action planning workshop and get 1:1 coaching sessions for a sustainable future in tourism. This program is crafted for Indigenous businesses to create a practical and comprehensive sustainability action plan.

New Workshop coming soon for February 2025!
Waitlist Available

Digital Marketing Bootcamp

This bootcamp is a 3-month online course to learn the fundamentals of digital marketing from industry experts and practitioners, with 1:1 coaching sessions to dive deeper and implement learnings.
Waitlist Available

SuperHost Foundations of Service Quality

Receive a comprehensive and practical introduction to customer service best practices, with a focus on good communication and conflict resolution.
- By Request, or
- Online Self-Paced Modules On Demand
Apply Here

Conflict Resolution Training

Learn to manage conflicts by taking ownership and following up afterwards. Staff and managers will improve their skills necessary to deal with unhappy customers and come away with recommendations for organizational change that will drive customer satisfaction.

Waitlist Available

Performance Management for New Leaders

This workshop focuses on developing managers at all levels of experience to effectively prepare for, conduct, and follow up on employee performance evaluations.
Waitlist Available

Train the Trainer: Show You Show Me

This workshop is tailored for workers in any operational role that are expected to train their co-workers in a hands on environment. Trainers of all experience levels will gain the skills and techniques needed to maximize the performance of new staff members.
Waitlist Available

Food & Beverage Cost Controls

Learn to manage prime costs and maximize your profitability with this fully funded training for Indigenous restaurant and food service operators.
Waitlist Available

E-Commerce Website Setup & Skills Training

Establish your e-commerce platform and learn the skills to sell online! Spanning three online sessions, participants will learn e-commerce skills and set up a fully functional online store tailored to their business needs.
Waitlist Available

Profitable Hospitality

Building your top line revenues, forecast labour costs, and prevent theft. This workshop is designed for supervisors, managers and business operators wanting to improve profit margins and exceed guest expectations.
Waitlist Available

Equity, Diversity & Inclusion

This introductory course fosters diversity, promotes respect and an appreciation for differences. This training improves employee performance, collaboration, cultural competence and improves employee retention.
By Request

Employee Engagement & Retention

Managing your people well is essential to the long-term success of your business! This training helps to build employee effectiveness, engagement and retention.
By Request

Challenging Customers Conflict Resolution

Empower yourself with the skills and strategies necessary to resolve conflicts effectively. Join us in this workshop to grow your ability to communicate and respond constructively to challenging customer interactions.
By Request

Strategic Thinking

Solve complex problems with confidence. This program is for managers and directors who want to advance their planning skills and small teams who want to improve collaboration and strategic capacity.
By Request

Amplifying your Brand

Understand and utilize your brand to its full potential. Develop new, tactical, and immediately actionable strategies that better align all areas of your organization with your brand.
By Request

Standard, Emergency and Occupational First Aid

Foundational first aid courses that equip you with vital life-saving skills and teach you to handle emergencies effectively.
By Request

Marine Basic First Aid

These intensive and interactive courses train people on how to react and improvise during time-priority and life-threatening marine emergencies.
By Request

Remote and Wilderness First Aid

A specialized first aid course designed for those who work or play in the wilderness. This course is designed for professional guides, parks officials, recreation and ecotourism employees in remote environments.
By Request

Food Safety: FOODSAFE, MarketSafe and ProcessSafe

Various levels of food safety courses are available as online, self-paced courses.
Apply Here

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The Indigenous Tourism Association of British Columbia is a non-profit, membership-based organization that is committed to growing and promoting a sustainable, culturally rich Indigenous tourism industry.